State Farm® Insurance Agent Chris Fritts

"After a prior accident in 2024, I specifically asked for rental car coverage to be added to my auto policy. I was told it was handled. After a recent accident, I discovered the coverage was never added, leaving me without a rental. I spoke with Chris, who said he would look into it, but I have not received any follow-up. In November 2025, I contacted this office to insure my newly purchased motorcycle and was told coverage was in place and everything was good to go. I was emailed a temporary insurance ID card showing full coverage. In January 2026, I learned the motorcycle was not listed on my active policies. A different State Farm agent attempted to locate the policy using the binder number and could not find it in the system. No premium had been billed. Apparently, the policy was never completed on the backend. Should I had been pulled over or in an accident on my motorcycle, I could have been ticketed or worse, as the policy was not fully in place or discoverable to anyone. I don’t think Chris Frits understands the severity of a motorcyclist unknowingly riding with a policy that is not fully in place and unable to be located. I was later told this was due to a “backend/system error,” and it was corrected. However, throughout this process the customer service was very disappointing. I also now have to pay all months they failed to bill me at once now, which is unpleasant to pay a large sum for a situation I did not cause. I received no apology, no follow-up, and no concern expressed after I informed them I had been in an accident recently. It’s next to impossible to get them to call me back and fix the issues they created. There’s a State Farm agent on every corner, so stay away from this agent. ———— I've been a State Farm customer for 15+ years and never had a hard time getting a hold of someone. I reached out for a motorcycle quote, was forwarded to Caleb, who never emailed me back. Quintette scheduled a call with me to upsell me on insurance I don't need and dodged simple Motorcycle coverage questions. I've also emailed her with no response back. I can't figure out why an insurance firm doesn't want my money? Currently looking for a new State Farm agent because I'm tired of being left in the dust for simple coverage questions and quotes. Update: Chris reached out and left two voicemails, however I was out of town and could not answer. I did respond to him an let him know I was out of town and would be available the following week to speak. I once AGAIN, didn't hear back from him, so I text him again, and he was expecting me to call him and sent borderline rude texts back to me. Very immature and seems like this office doesn't know anything about customer service. Lost my business!"

"Tiffany has been a great help"

"Chris and his agency always takes care of my family and our changing needs. With 4 drivers in our family (about to be 5) Chris is always there to provide for us. Would highly recommend!"

"I bought insurance from this agent a couple of months ago, and the experience was frustrating. The billed amount never matched the declaration page, and I had to contact them every month to fix discrepancies. Their answers were inconsistent and only aimed at closing the issue temporarily. I got tired of the unpredictability and switched to another agent hoping for better service."

"Chris Fritts State Farm is a great agent. Chris and all of his staff are very responsive and have been great partners in helping us navigate our insurance needs and claims processing."

"Tiffany Hunter was an absolute saint when it came to setting me up with the perfect life insurance policy. She was very personable and kind, also very quick when it comes to putting together a a quote!"

"Called to get a home quote. Great customer service but my roof was too old for coverage."

"I called to obtain a quote from Tiffany and she was pleasant and very knowledgeable on what I needed to do switch my services with the same company to theirs."

"My name is Wanda Smith-Guthrie, and I just want to give a Shout Out to Chris Fritts's Team, especially Tiffany! Every time I had a question or concern she listened, informed me of my choices, and helped me resolve my issue. She's ALWAYS pleasant, and well informed. Plus when she answers the phone she knows just who you are! She a great addition to that team!"

"Adrien and Tiffany are such a joy to work with. 5 stars for them and Chris who is also a huge help. The team is very professional, knowledgable, and they offer great service!"

"Extremely helpful and professional. Every employee have communicated with has gone out of there way to make the experience painless and easy. I would definitely recommend checking them out."

"Chris Fritts is an absolute dream of an insurance agent. He is personable, passionate and professional; all the attributes one could ever hope for in a representative during the never ending battle of auto and home risk mitigation. I would happily recommend to my friends, family and colleagues."

"⭐⭐⭐⭐⭐ I’ve been with State Farm for years, but switched to a competitor for the last year and a half. I originally met Chris Fritts while he was giving back to our local youth softball organization — it meant a lot to see someone so involved in the community, and I chose his agency for my auto insurance when I moved to Georgia. For five years, Chris’s agency handled my auto policy, but their homeowners quote was never competitive… until now. Nick Woodis, one of the team members, followed up with me like clockwork to ask if he could quote my home insurance. They never could compete so eventually I started say no, assuming nothing changed. Eventually, I even stopped taking the calls. But Nick didn’t give up — always kind, professional, and respectful. This year, he reached out again and asked if he could quote both home and auto. I finally said yes. To my surprise, he was able to save me several hundred dollars on auto and over $2,000 annually on my homeowners policy! Now I get better coverage, significant savings, and the peace of mind that comes from working with a local agent who genuinely cares. Chris and Nick — thank you both. Your persistence, professionalism, and community focus make all the difference. If you’re looking for an agency that treats you like more than just a policy number, this is the one. 👏"

"Amazing professional fast, helped me with my commercial auto, Tiff did an outstanding job!!"

"Gwinnett was outstanding! She really knows her profession and was personable and pleasant throughout our meeting. She made some great suggestions and helped me hrough all my questions and concerns. Highly recommended."

"Chris and his team are top notch. I've been with them for 10 years and we haven't had one bump in this smooth road! I can text them and they are responsive and through...just can't get an easier!!!!!!"

"Very quick and responsive"

"I am impressed with Qwinette Olson's through analysis and knowledge. We had a review meeting with existing policies and she went above and beyond to clarify my questions. She is a valuable asset to any company."

"Chris Fritts is phenomenal at his job but I can’t say the same for his agents. I will leave it at that."

"I spoke with Qwinette and she gave suggestions on how to save some money. I appreciate those suggestions and her listening to my rants."

"I did have a question regarding my coverage and Tiffany took the time to go above and beyond in explaining my policy and best path forward. I appreciate her always being prompt, patient, and professional! Highly recommend this office!"

"I can’t say enough great things about my experience with this insurance team. Tiffany and Whit have been absolutely amazing — they are professional, incredibly helpful, and always go the extra mile to make sure everything is explained clearly and handled quickly. It’s rare to find such attentive and genuinely caring service these days, and I’m so grateful to have them supporting me. Highly recommend to anyone looking for an insurance team that truly puts their clients first!"

"Awesome service!"

"Very helpful and thorough!! Thanks Tiffany!"

"When I attempted to add a new policy, his team contacted me almost immediately. However, after I signed up for the policy, I didn't receive responses to my questions. This issue occurred several times, so I decided to switch to another agency."